Funny, I get that first line from women quite often, haha.
Whoa. You're actually listening? I'm impressed. =d>
Note to everyone, not just Zero. Nice people get trampled in life. You could be a good person without being too nice. I know that sounds weird but ponder that advice. Only be nice to people who appreciate it.
Originally Posted by: zombieslayer
I always listen, even if I disagree, I listen. When others speak, I'm a sponge. In my opinion, when you don't listen, you've failed yourself in becoming a better person. I know a lot, I know I'm intelligent, but the most important thing (I feel) that I know is ... I do not know everything, nor 'it all'. Although, at times I probably come off as if I do.
I give everyone an equal chance to get on my bad side. But when I feel my kindness is being treated as weakness, I draw the line. Problem is, I'm too understanding and give more of a chance than necessary. One of my internal struggles I've been working on.
oohhhhh wait ...
So normally when I have an issue with service I'm paying for, I'm very reasonable. I blame it on dealing with escalated pissed off Dish Network customers for 4 years.
I have Comcast internet. Since I moved, it's been spotty at best. Had a tech check it out Saturday. Says wiring and connection in my apartment is solid. Says to call him if/when the internet goes out again. Called him last night. He did a proximity test and noticed two others in my apartment building were out and several others in adjacent buildings. Conclusion, there's a shitty wiring schematic or something. I called Comcast to make sure they would send a line tech. Dude tells me they need to have a tech out 3 times a months before they send a line tech.
My problem that I created is I kept forcing the connection through instead of calling and bitching. I just don't like complaining much.
So I tell him what I've been doing to fix the problem ... he says to call instead of fixing it on my own. Okay. Then says soonest he can get someone out is Saturday and it'll be another tech. I said don't send another tech, send a line tech to FIX the problem. I rattled off the other apartments that were offline as well. He says they have to call in too.
Here's where I handled it differently than normal.
I tell dude, I'm paying for a service that works, doesn't work, maybe works and sometimes works again and I have to have two more of your techs come out to my house on a weekend so they can tell me the same thing, that the wiring in my apartment is fine and the line to the main terminal is shot .... BEFORE you'll send out the person to fix it? Tell you what, cut out the middle man, send someone out who will fix the problem instead of wasting your tech's time to tell me what I already know.
He proceeds to apologize to me and I cut him off letting him know that a customer rep should NEVER say sorry because it pisses customers off. Anyone with any training in customer service knows this. No one wants to hear that some twerp in a little cubicle is sorry I don't have internet because we know it's a lie. I told him to skip reading the script to me and tell me how he's gonna get this fixed.
Once again, said that three techs must come out blah blah... so I said I'm paying for a service to be available 24/7 and it's not and now you want to inconvenience me further by having two more techs come out, then the line tech who can fix the problem?
He decided to credit me for the half the month and said if anymore problems arise, he'll ensure I get credited that day too.
Normally, I would have just been 'ok, I'll see the tech on Saturday' and hope he finds something the other tech didn't. So I think this was a move in the right direction. Small, but hey, baby steps are still steps.