Zero2Cool
14 years ago

Dear Kevin

Thank you for contacting online support. After reviewing your account, I show that there are no server side issue that are causing this latency. However, it does appear that you have images that are causing higher load times due to their file size. We ask that you modify these files for better performance.

Please let us know if we can assist in any other way.
Sincerely,
Carina P
Online Support Team




Interesting, I was not aware images could cause session time outs.
UserPostedImage
Zero2Cool
14 years ago

Dear Kevin,

Thank you for your reply. We have reviewed your account and could not find any issues with the hosting server. The type of issue you are experiencing is most likely caused by coding or scripting. There are several objects including images on your page that are slowing your website down. Unfortunately, because we do not provide coding support, we are unable to determine what specifically in your code may be causing the error.

You may wish to review your code to determine if there are any issues, because it appears that is the most likely cause of the error. You may also wish to enable detailed error messages as a temporary diagnostic measure. The procedure for this will vary, depending on the scripting language being used. We also recommend consulting both the vendor's online documentation, as well as the large number of online forums dedicated to coding and scripting.

If you determine there is no issue with the code itself and believe the issue is server related, please reply with specific evidence of this and we will investigate the matter further.


Please let us know if we can assist you in any other way.

Sincerely,

Stephen P.
Online Support Team



I think I'm gonna have a correspondence with everyone there soon.
UserPostedImage
Nonstopdrivel
14 years ago
The only thing worse than boilerplate responses is boilerplate responses signed with a name to give them the patina of authenticity. Come on, people, just be honest you selected the closest match from your list of templates and be done with it.
UserPostedImage
Zero2Cool
14 years ago
I'm getting pretty close to dedicating an entire day figuring out the source of this issue, and if its the host, moving it.
UserPostedImage
Nonstopdrivel
14 years ago
I think they should give you the logs that indicate it's a problem on your end.
UserPostedImage
Zero2Cool
14 years ago

Dear Kevin,

Unfortunately, I cannot accurately provide a comparison between your services here and your older services with 1and1, because I would not know how their system is configured. However, server timeouts are generally caused when a connection remains latent too long, or is running much longer than it should be. Sometimes, this can occur if a connection is not properly closed on your page, but usually it relates to the amount of data being pulled from the database, or issues with the content of the database. In general, optimization of your database is the most common method of resolving these issues, as we have reviewed the account and verified that there is not an high load on the database server.

If this issue is intermittent, it is possible that there is a high load occurring on the servers at some time during the day, but without being able to duplicate this it is difficult to verify if this is the cause. With intermittent issues, we recommend that you contact our Support center by phone when the issue next occurs. If we are able to troubleshoot while the issue is occurring, we have a better chance of properly identifying the cause of the issue. Our Support center is 24/7, and can be reached at 480.505.8877.

Please let us know if we can help you in any other way.

Sincerely,
Dave D.
Online Support Team


UserPostedImage
Pack93z
14 years ago
Still laggy.. been that way for the past 15 minutes or so..
"The oranges are dry; the apples are mealy; and the papayas... I don't know what's going on with the papayas!"
Zero2Cool
14 years ago
Is there any site that tests the objects and what not of other sites?
UserPostedImage
Zero2Cool
Wade
  • Wade
  • Veteran Member
14 years ago
Both last night (I forgot the time) and again this morning (from 9 to 11:20 a.m.) I couldn't get on at all. Every time I tried, whether on Safari or Firefox, I got the following message:

A error occured while processing this page.
Please report the following error to the owner of this website.

template->_tpl_load(): File themes/default/template/blocks/block-High_Kudos.html does not exist or is empty

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It's working again now (11:25 am)
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Zero2Cool (2-Apr) : Spotting ball isn't changing, only measuring distance is, Which wasn't the issue.
Zero2Cool (2-Apr) : The spotting of the ball IS the issue. Not the chain gang.
Mucky Tundra (2-Apr) : Will there be a tracker on the ball or something?
Zero2Cool (1-Apr) : uh oh
Martha Careful (1-Apr) : Too bad camera's can't spot the ball as well.
Mucky Tundra (1-Apr) : So will the chain gang be gone completely or will they still be around as a backup or whatever?
Zero2Cool (1-Apr) : The method for measuring first downs in the NFL will switch from chain gangs to camera-based technology in 2025, the league announced.
Martha Careful (1-Apr) : A big step in the right direction. Just put in the college system is very very good.
Zero2Cool (1-Apr) : NFL has passed a rule that allows both teams to possess the ball in OT during the regular season
Zero2Cool (1-Apr) : Touchbacks on kickoffs will now bring the ball to the 35-yard line.
beast (31-Mar) : It might of gotten more popular recently, but braiding hair (even men) in certain cultures goes back for centuries.
Martha Careful (30-Mar) : Is men braiding their hair a new style thing? Watching the NCAA men's tournament many players have done
Zero2Cool (29-Mar) : Ha. Well, it'd be nice for folks to reset their own password. Via validated email 😏
beast (29-Mar) : Monopoly was supposed to be an educational game, that show how evil capitalism was and how we should avoid it
beast (29-Mar) : Lol, I was thinking username would be better, as then I wouldn't have to keep an email up to date lol 😂
beast (29-Mar) : Zero2Cool (25-Mar) : I was thinking email because I think it'll make folks keep it up todate lol
wpr (29-Mar) : sure is
Zero2Cool (29-Mar) : Monopoly is a rip off of The Landlord's Game
wpr (27-Mar) : 28 days until the draft
earthquake (27-Mar) : Which seemed strange to my 9 year old self, that you could be a fan for a team other than the one you play for
earthquake (27-Mar) : Nothing eventful happened, other than it being clear that he was a bengals fan
earthquake (27-Mar) : And we went and hung out with him one afternoon, I must have been 9 or so
earthquake (27-Mar) : That’s wild, when I was a kid my friend lived in the same apartment complex in De Pere
Mucky Tundra (27-Mar) : Only career highspot was a 200 yard rushing game while playing for the Cardinals
Mucky Tundra (27-Mar) : He is a former Packer. Drafted out of Northern Illinois. Didn't do much in GB.
dfosterf (26-Mar) : Despicable
Zero2Cool (26-Mar) : Former NFL. I think Packers too
Zero2Cool (26-Mar) : NFL RB Leshon Johnson has been charged in a massive dog fighting operation, with the FBI seizing over 190 Pit Bulls
Mucky Tundra (26-Mar) : Some real irony of a QB as short as Wilson playing for the Giants
Mucky Tundra (26-Mar) : Giants country, let's be the tall beings of lore!
Mucky Tundra (26-Mar) : Russell Wilson signs with the Giants.
Zero2Cool (25-Mar) : I was thinking email because I think it'll make folks keep it up todate lol
wpr (25-Mar) : I don't think there is a significant difference. I use a user name for many. Others email.
Martha Careful (25-Mar) : email
Zero2Cool (25-Mar) : would it be better to use EMAIL or USERNAME to log into a site?
wpr (25-Mar) : Thanks Zero
Zero2Cool (24-Mar) : New forum has the ability to Thank a post now.
beast (24-Mar) : And the only time they have won the Championship in an even year, was the first time they did, in 2006.
beast (24-Mar) : Since 2007, there have been 10 odd numbered years, Wisconsin Women have won the Championship in 7 of those 10 odd numbered years.
buckeyepackfan (24-Mar) : Congratulations Lady Badger Hockey Team. NATIONAL CHAMPIONS!!
Zero2Cool (23-Mar) : I don't think it's completed yet. it was just announced last month, right?
dhazer (23-Mar) : did netflix ever release the Packers documentary
Zero2Cool (21-Mar) : And it is glorious!
beast (21-Mar) : Unsigned FA QB Rodgers is supposedly in the Steelers building
Martha Careful (19-Mar) : But I don't own a car! So can I still use it in my apartment?
Zero2Cool (19-Mar) : btw, new site auto updates
Zero2Cool (19-Mar) : Woohoo!
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