Zero2Cool
14 years ago

Dear Kevin

Thank you for contacting online support. After reviewing your account, I show that there are no server side issue that are causing this latency. However, it does appear that you have images that are causing higher load times due to their file size. We ask that you modify these files for better performance.

Please let us know if we can assist in any other way.
Sincerely,
Carina P
Online Support Team




Interesting, I was not aware images could cause session time outs.
UserPostedImage
Zero2Cool
14 years ago

Dear Kevin,

Thank you for your reply. We have reviewed your account and could not find any issues with the hosting server. The type of issue you are experiencing is most likely caused by coding or scripting. There are several objects including images on your page that are slowing your website down. Unfortunately, because we do not provide coding support, we are unable to determine what specifically in your code may be causing the error.

You may wish to review your code to determine if there are any issues, because it appears that is the most likely cause of the error. You may also wish to enable detailed error messages as a temporary diagnostic measure. The procedure for this will vary, depending on the scripting language being used. We also recommend consulting both the vendor's online documentation, as well as the large number of online forums dedicated to coding and scripting.

If you determine there is no issue with the code itself and believe the issue is server related, please reply with specific evidence of this and we will investigate the matter further.


Please let us know if we can assist you in any other way.

Sincerely,

Stephen P.
Online Support Team



I think I'm gonna have a correspondence with everyone there soon.
UserPostedImage
Nonstopdrivel
14 years ago
The only thing worse than boilerplate responses is boilerplate responses signed with a name to give them the patina of authenticity. Come on, people, just be honest you selected the closest match from your list of templates and be done with it.
UserPostedImage
Zero2Cool
14 years ago
I'm getting pretty close to dedicating an entire day figuring out the source of this issue, and if its the host, moving it.
UserPostedImage
Nonstopdrivel
14 years ago
I think they should give you the logs that indicate it's a problem on your end.
UserPostedImage
Zero2Cool
14 years ago

Dear Kevin,

Unfortunately, I cannot accurately provide a comparison between your services here and your older services with 1and1, because I would not know how their system is configured. However, server timeouts are generally caused when a connection remains latent too long, or is running much longer than it should be. Sometimes, this can occur if a connection is not properly closed on your page, but usually it relates to the amount of data being pulled from the database, or issues with the content of the database. In general, optimization of your database is the most common method of resolving these issues, as we have reviewed the account and verified that there is not an high load on the database server.

If this issue is intermittent, it is possible that there is a high load occurring on the servers at some time during the day, but without being able to duplicate this it is difficult to verify if this is the cause. With intermittent issues, we recommend that you contact our Support center by phone when the issue next occurs. If we are able to troubleshoot while the issue is occurring, we have a better chance of properly identifying the cause of the issue. Our Support center is 24/7, and can be reached at 480.505.8877.

Please let us know if we can help you in any other way.

Sincerely,
Dave D.
Online Support Team


UserPostedImage
Pack93z
14 years ago
Still laggy.. been that way for the past 15 minutes or so..
"The oranges are dry; the apples are mealy; and the papayas... I don't know what's going on with the papayas!"
Zero2Cool
14 years ago
Is there any site that tests the objects and what not of other sites?
UserPostedImage
Zero2Cool
Wade
  • Wade
  • Veteran Member
14 years ago
Both last night (I forgot the time) and again this morning (from 9 to 11:20 a.m.) I couldn't get on at all. Every time I tried, whether on Safari or Firefox, I got the following message:

A error occured while processing this page.
Please report the following error to the owner of this website.

template->_tpl_load(): File themes/default/template/blocks/block-High_Kudos.html does not exist or is empty

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It's working again now (11:25 am)
And do not be conformed to this world, but be transformed by the renewing of your mind, that you may prove what is that good and acceptable and perfect will of God.
Romans 12:2 (NKJV)
Fan Shout
beast (8h) : Yeah, but also some of the wording suggestions Jax only pranked called the QB, not the others... and if he had an open spreadsheet & 3 calls
beast (8h) : Thank goodness he's not leaving the Turtle in the Red Tide
Mucky Tundra (9h) : Cowboys 1st round pick Tyler Booker will indeed be bringing his pet turtle to Dallas with him
Mucky Tundra (9h) : that contained all prospects info and contact
Mucky Tundra (9h) : beast, according the Falcons statement Jax came across it on an ipad. If I had to guess, probably an open spread sheet or something
Zero2Cool (9h) : Simmons put up an emoji with cheese.
beast (9h) : Not sure anyone is interested in Isaiah Simmons... Collin Oliver might of taken his potential slot
beast (10h) : I'm going with Jax Ulbrich is not telling the whole truth... he accidentally came across it? Why would a defensive coordinator have a QB #?
Zero2Cool (10h) : He's not that great, but final piece of the script.\
Zero2Cool (10h) : If we add Isaiah Simmons, book your Super Bowl tickets
Mucky Tundra (11h) : Colts 1st round TE Tyler Warren also got prank called, was that Jax Ulbrich as well?
Zero2Cool (11h) : Jax Ulbrich, Jeff Ulbrich’s son, released an apology for his role in the Shedeur Sanders prank call.
Martha Careful (11h) : apparently he did not participate in practice or play on the east west shrine game nor the NFL combine. The kid was a mediocre spoiled brat
Mucky Tundra (11h) : Yeah that one that was a super wounded duck that Sanders supporters are highlighting to prove a point
Zero2Cool (11h) : Shough is the guy who missed guys at combine isn't he?
beast (12h) : It's not official until I'm dead! I have a chance still! (Not really)
Mucky Tundra (21h) : I could feel my body decomposing in real time when I read that
Mucky Tundra (21h) : @MIKEYSAINRISTIL Tyler Shough will officially be the last person drafted to the NFL born in the 1900’s
Mucky Tundra (26-Apr) : saw the tweet, he meant the city
Mucky Tundra (26-Apr) : Was that for the team or the city?
Zero2Cool (26-Apr) : Adam Schefter @AdamSchefter · 3m Draft grade is in: Green Bay gets an A. The people, the city, the venue were all superb. NFL Draft’s next
Zero2Cool (26-Apr) : Matt LaFleur says Jaire Alexander is participating in #Packers offseason program, which has been conducted virtually during this first week
Zero2Cool (26-Apr) : ✅ ...
buckeyepackfan (26-Apr) : Check
Zero2Cool (26-Apr) : Matthew Golden cahanged 81 to 22??
TheKanataThrilla (26-Apr) : Sam Howell to Vikings...guess no Aaron
Martha Careful (26-Apr) : 1 round 7 min, with one extra minute if there is a trade. 2nd round 4 minutes, 3rd -3, 2 thereafter IMO
Martha Careful (26-Apr) : Agree
dfosterf (26-Apr) : Great idea imo
dfosterf (26-Apr) : 1st round to 7 minutes with one extension
dfosterf (26-Apr) : NFL comissioner wants to shorten the 2st
Mucky Tundra (26-Apr) : @jalenreagors They’re discussing if Sheduer can go back to college on NFL Network LMFAOOOOO
beast (26-Apr) : Great point Martha
beast (26-Apr) : Buddy Ryan used to say if a candy bar goes missing, there are two to blame, Rex and Rob 🤪 jk 😁
Martha Careful (26-Apr) : Bum Phillips used to say there are two ways to get better. Get better players or get players to play better. We have a new DL coach
Zero2Cool (26-Apr) : Yes. Look at the losses last year. They can win.
beast (26-Apr) : Can Packers win with their current DL?
bboystyle (26-Apr) : waiting for a pass rusher.
dfosterf (25-Apr) : 5 minutes between picks in the 3rd
dfosterf (25-Apr) : 3rd. Hate this phone
dfosterf (25-Apr) : 4rd
dfosterf (25-Apr) : 5 minutes in the 4
dfosterf (25-Apr) : 7 minutes between picks in the 2nd round
Martha Careful (25-Apr) : Sorry to bitch, but the headline writers in that section absolutely mislead, or don't know how to read. It is maddening
Martha Careful (25-Apr) : No thanks. Not a dependable guy to be in the right place and run the right route. Dumb as a box of rocks.
Zero2Cool (25-Apr) : Losing 2nd round pick for a one year rental, not ideal. Especially a headcase.
TheKanataThrilla (25-Apr) : Pickens for Jaire may be interesting. Definitely not sure we want Pickens long term.
dfosterf (25-Apr) : No.Absolutely not
Zero2Cool (25-Apr) : NO NO NO NO NO NO!!1 🤬🤬🤬🤬🤬
dhazer (25-Apr) : scenario: Our main prospects are off the board when our pick comes around, do we just throw a 2nd round pick at Pittsburgh for Pickens
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