SERVICE DISRUPTION UPDATE 12/24: Our systems are running through continuous verification processes as they come back online. Unfortunately, this is taking longer than we would like, but we want to confirm everything is cross checked, secure and verified. We do not have a firm completion date, but we are hoping this will be resolved soon. We will report back as progress continues. We apologize for the recent service disruption that you have been experiencing these last few days.

We apologize for the recent service disruption that you have been experiencing these last few days.

We deeply regret that this happened and we are working around the clock to bring photobucket.com back online.

First and foremost, your images are safe. Our number one priority is to ensure that your images are secure and we have several systems in place to make sure nothing is compromised.

We will provide ongoing updates as we make progress to finding the full solution.

What happened?
On Wednesday, December 18th we experienced a total power outage at our primary data center. Due to the abrupt nature of the outage the equipment that runs the site shutdown unexpectedly. The immediate shutdown resulted in systematic issues when the power was restored. Unfortunately, due to this unexpected shutdown, we were also not able to rely on our backup data center resources.

What are we doing right now?
The process is taking longer than expected because the security we have in place requires additional processing time. Most importantly, our primary focus is to ensure your photos are safe and secure!

What are we doing to prevent these situations going forward?
We are in the process of migrating Photobucket to a more reliable environment. The environment will give us more stability and help us reduce these issues in the future. Once service is restored, our primary focus will be on moving your beloved images to this environment.

We understand your frustration and sincerely apologize for the inconvenience.

Thank you for your ongoing support,

Ted
CEO

Ted, CEO of Photobucket  wrote: