Zero2Cool
14 years ago
I picked up Vonage phone service prior to moving to Colorado so my daughter could stay in contact with her family back home, without risking her dropping/breaking my cell phone.

She also has a prepaid mobile phone for emergencies.

I've decided to consolidate these and add a line to my cell plan and get her a cheap phone and eliminate the two extra bills a month.


I called Vonage to cancel today, they said they'd give me two months free service. I said, I have no use for it any longer, I'd just like to cancel. She comes back off hold and tells me I have an outstanding balance of $139. This was a shock to me, I was under the impression it was no contract. She informs me that new customers beginning on or after Sept 8th, 2010 are under no contract, however, I signed up Aug 25th, 2010. I said, so you're gonna hook me for 140 over two weeks? She said, yes sir. I said I'd like your supervisor please.

5 minutes later, she comes back stating she has the corporate office I can write to. I said, ma'am, I worked in customer service, I know you put me on hold for X minutes and came back with this story, I'll wait until your supervisor is available, thank you.

10 minutes pass, supervisor comes on. I lay it out for her. If I cancel on or after Aug 26th, 2011, no fee for cancelling right? She says yes sir. I say, you're offering me two months of free service appending to my current bill, right? She says yes sir. I said, that's going to put my service into Sept 2011 of which I could cancel at no financial penalty, why not just cancel it now and waive the cancellation fee?

Long story short, I finally said, Okay, I'll take the two months and re-evaluate Vonage and my relationship in September and determine our future.


The service is good, the customer service is overly scripted, but c'mon ... this is silly. I explained thoroughly how and why I don't need the service, why waste 30 (exactly 30 minutes) of my day, your day, discussing this? Just cancel it!!! I haven't had the damn thing plugged in for two weeks now.


/rant off



UserPostedImage
wpr
  • wpr
  • Preferred Member
14 years ago
Seems like a typical shuffle. "Guess which nut the peanut is hiding under?" It is annoying to me too.

UserPostedImage
Cheesey
14 years ago
Typical.
There is no "customer service" anymore. It's "How can we screw the customer around enough, that he/she will not cancel?"
You see, they are HOPING you will just forget, and end up keeping it.
How much do you want to bet that in 2 months when you try to cancel, that they don't come up with another hassel to string you along?
UserPostedImage
Zero2Cool
14 years ago

Typical.
There is no "customer service" anymore. It's "How can we screw the customer around enough, that he/she will not cancel?"
You see, they are HOPING you will just forget, and end up keeping it.
How much do you want to bet that in 2 months when you try to cancel, that they don't come up with another hassel to string you along?

Originally Posted by: Cheesey 



The lady told me there would be no hassle, so I took her name, "operator number" and attached it to the confirmation email I got about the two months being free.


I just feel it's a waste of time, but I suppose the cost of their servers being used by me for two months is less than the potential of someone doing as you mention, forgetting to cancel. But I won't forget, I've added the cancellation date in my phone and calendar at work. I'll have to reminders.
UserPostedImage
zombieslayer
14 years ago
I'm surprised Vonage still exists. It's a pretty useless feature and probably a dying (and desperate) company. We had it, never used it, then canceled it and of course got a similar run around.
My man Donald Driver
UserPostedImage
(thanks to Pack93z for the pic)
2010 will be seen as the beginning of the new Packers dynasty. 🇹🇹 🇲🇲 🇦🇷
Nonstopdrivel
14 years ago
I canceled Vonage back in 2006 when it started hurting my business because my customers could not hear me on the phone. The quality, while incredibly cheap, was always questionable, if not downright shoddy.

So is the background of the founder of Vonage, by the way. Co-founder Jeffrey Citron was previously convicted of securities fraud in a suit that resulted in the largest penalties ever levied by the SEC, and was subsequently barred from from associating with brokers or dealers.
UserPostedImage
Similar Topics
Users browsing this topic
    Fan Shout
    Zero2Cool (11h) : Both LB Quay Walker and Rookie DB Micah Robinson have passed their physicals
    Zero2Cool (11h) : Happy to see site feels more snappy snappy
    Zero2Cool (11h) : No sir. I did not.
    dfosterf (11h) : You didn't get free childcare when you were at work?
    wpr (12h) : These guys make hundreds of thousands of dollars a year. Pay for their own childcare.
    dfosterf (13h) : 2nd issue. Number 1 issue was no gameday childcare. 1 of 3 teams not providing it
    Zero2Cool (13h) : Suppose if locker room is main issue, we sitting pretty
    wpr (13h) : I thought so Mucky. In those useless player polls GB always rates high overall. Locker is a part of it.
    Mucky Tundra (14h) : Wasn't the locker room just updated like 6 or 7 years ago?
    Zero2Cool (14h) : I have forum updated on different site. We'll see how this one goes before going to that
    Zero2Cool (15h) : Elgton Jenkins has a back injury, is expect to end contract dispute
    wpr (17h) : It's funny the PA complained about the locker room. It wasn't that long ago it was top shelf. Things change in a hurry.
    wpr (17h) : The site is much more better.
    Zero2Cool (17h) : NFLPA report said Packers lockerroom needed upgrade. Whining bout where you change?
    Zero2Cool (17h) : I saw that and thought it was kind of lame.
    dfosterf (17h) : Packers new locker room is pretty awesome. Great for morale, imo
    Zero2Cool (18h) : Shuffled things on the web server. Hope it makes it faster.
    Zero2Cool (18h) : Other times, it's turtle ass
    Zero2Cool (18h) : Sometimes it's snappy, like now.
    beast (19h) : I feel like it's loading at the top of the next minute, or something like that.
    beast (19h) : Also the thanks/heart takes FOREVER to load, and posting in the shout box takes three times FOREVER!
    beast (20h) : Thanks for saying something, I thought it was slow, but assumed it was on my end
    beast (20h) : Thanks for saying something, I thought it was slow, but assumed it was on my end
    Zero2Cool (20h) : Yeah, I noticed that too. Is it slow for PackerPeople.com too?
    wpr (20h) : I don't know what you IT guys call it but the page loading is very slow for me today.
    Zero2Cool (20h) : SSL might be settled now.
    Zero2Cool (23-Jul) : Still working through SSL cert issues
    wpr (23-Jul) : Glad to be back
    Zero2Cool (23-Jul) : I think PH original finally working.
    dfosterf (22-Jul) : Can tell you are having a fun day Kev
    Zero2Cool (22-Jul) : Yep, I had to manually move them. It'll fix itself after more posts.
    Mucky Tundra (22-Jul) : Same deal with the songs/videos thread, says you replied last but when I go there it's what I posted earlier is last
    Zero2Cool (22-Jul) : I had to manually move three posts.
    Mucky Tundra (22-Jul) : But when I go it, Martha's is the last reply
    Mucky Tundra (22-Jul) : Still a little screwy; it shows on the main forum that you were the last person to reply to the Jenkins trade thread
    Zero2Cool (22-Jul) : Host issues, been crazy day
    Mucky Tundra (22-Jul) : Connect 4?
    Zero2Cool (22-Jul) : Connecting to new database
    Zero2Cool (22-Jul) : What the hell
    beast (22-Jul) : Packershome going to the Whiteout unis again
    Zero2Cool (21-Jul) : Oh wait, they got Cam Ward. 1st overall right? haha oops
    Zero2Cool (21-Jul) : They could send Packers a 1st for a QB they are familiar with
    Zero2Cool (21-Jul) : Titans QB Will Levis to have season-ending shoulder surgery
    Zero2Cool (19-Jul) : Their season did kind of start there, so 🤷
    dfosterf (19-Jul) : Eagles put an engraved Brazil flag on their super bowl rings
    Zero2Cool (18-Jul) : Benton unsigned no more
    Zero2Cool (17-Jul) : That's good analysis, yes you are getting old. It'd a blessing!
    dfosterf (14-Jul) : *analysis* gettin' old
    dfosterf (14-Jul) : One of the best analyisis I"ve ever watched at this time of an offseason
    dfosterf (14-Jul) : Andy Herman interviewed Warren Sharp on his Pack a day podcast
    Please sign in to use Fan Shout
    2025 Packers Schedule
    Sunday, Sep 7 @ 3:25 PM
    LIONS
    Thursday, Sep 11 @ 7:15 PM
    COMMANDERS
    Sunday, Sep 21 @ 12:00 PM
    Browns
    Sunday, Sep 28 @ 7:20 PM
    Cowboys
    Sunday, Oct 12 @ 3:25 PM
    BENGALS
    Sunday, Oct 19 @ 3:25 PM
    Cardinals
    Sunday, Oct 26 @ 7:20 PM
    Steelers
    Sunday, Nov 2 @ 12:00 PM
    PANTHERS
    Monday, Nov 10 @ 7:15 PM
    EAGLES
    Sunday, Nov 16 @ 12:00 PM
    Giants
    Sunday, Nov 23 @ 12:00 PM
    VIKINGS
    Thursday, Nov 27 @ 12:00 PM
    Lions
    Sunday, Dec 7 @ 12:00 PM
    BEARS
    Sunday, Dec 14 @ 3:25 PM
    Broncos
    Friday, Dec 19 @ 11:00 PM
    Bears
    Friday, Dec 26 @ 11:00 PM
    RAVENS
    Saturday, Jan 3 @ 11:00 PM
    Vikings
    Recent Topics
    2h / Around The NFL / beast

    3h / Green Bay Packers Talk / Mucky Tundra

    5h / Around The NFL / Mucky Tundra

    9h / Green Bay Packers Talk / bboystyle

    9h / Green Bay Packers Talk / beast

    9h / Green Bay Packers Talk / beast

    20h / Green Bay Packers Talk / wpr

    23-Jul / Green Bay Packers Talk / beast

    22-Jul / Random Babble / Zero2Cool

    22-Jul / Green Bay Packers Talk / Zero2Cool

    22-Jul / Green Bay Packers Talk / Zero2Cool

    20-Jul / Green Bay Packers Talk / Mucky Tundra

    20-Jul / Green Bay Packers Talk / Mucky Tundra

    18-Jul / Green Bay Packers Talk / Zero2Cool

    15-Jul / Green Bay Packers Talk / Mucky Tundra

    Headlines
    Copyright © 2006 - 2025 PackersHome.com™. All Rights Reserved.