Zero2Cool
13 years ago
I picked up Vonage phone service prior to moving to Colorado so my daughter could stay in contact with her family back home, without risking her dropping/breaking my cell phone.

She also has a prepaid mobile phone for emergencies.

I've decided to consolidate these and add a line to my cell plan and get her a cheap phone and eliminate the two extra bills a month.


I called Vonage to cancel today, they said they'd give me two months free service. I said, I have no use for it any longer, I'd just like to cancel. She comes back off hold and tells me I have an outstanding balance of $139. This was a shock to me, I was under the impression it was no contract. She informs me that new customers beginning on or after Sept 8th, 2010 are under no contract, however, I signed up Aug 25th, 2010. I said, so you're gonna hook me for 140 over two weeks? She said, yes sir. I said I'd like your supervisor please.

5 minutes later, she comes back stating she has the corporate office I can write to. I said, ma'am, I worked in customer service, I know you put me on hold for X minutes and came back with this story, I'll wait until your supervisor is available, thank you.

10 minutes pass, supervisor comes on. I lay it out for her. If I cancel on or after Aug 26th, 2011, no fee for cancelling right? She says yes sir. I say, you're offering me two months of free service appending to my current bill, right? She says yes sir. I said, that's going to put my service into Sept 2011 of which I could cancel at no financial penalty, why not just cancel it now and waive the cancellation fee?

Long story short, I finally said, Okay, I'll take the two months and re-evaluate Vonage and my relationship in September and determine our future.


The service is good, the customer service is overly scripted, but c'mon ... this is silly. I explained thoroughly how and why I don't need the service, why waste 30 (exactly 30 minutes) of my day, your day, discussing this? Just cancel it!!! I haven't had the damn thing plugged in for two weeks now.


/rant off



UserPostedImage
wpr
  • wpr
  • Preferred Member
13 years ago
Seems like a typical shuffle. "Guess which nut the peanut is hiding under?" It is annoying to me too.

UserPostedImage
Cheesey
13 years ago
Typical.
There is no "customer service" anymore. It's "How can we screw the customer around enough, that he/she will not cancel?"
You see, they are HOPING you will just forget, and end up keeping it.
How much do you want to bet that in 2 months when you try to cancel, that they don't come up with another hassel to string you along?
UserPostedImage
Zero2Cool
13 years ago

Typical.
There is no "customer service" anymore. It's "How can we screw the customer around enough, that he/she will not cancel?"
You see, they are HOPING you will just forget, and end up keeping it.
How much do you want to bet that in 2 months when you try to cancel, that they don't come up with another hassel to string you along?

Originally Posted by: Cheesey 



The lady told me there would be no hassle, so I took her name, "operator number" and attached it to the confirmation email I got about the two months being free.


I just feel it's a waste of time, but I suppose the cost of their servers being used by me for two months is less than the potential of someone doing as you mention, forgetting to cancel. But I won't forget, I've added the cancellation date in my phone and calendar at work. I'll have to reminders.
UserPostedImage
zombieslayer
13 years ago
I'm surprised Vonage still exists. It's a pretty useless feature and probably a dying (and desperate) company. We had it, never used it, then canceled it and of course got a similar run around.
My man Donald Driver
UserPostedImage
(thanks to Pack93z for the pic)
2010 will be seen as the beginning of the new Packers dynasty. 🇹🇹 🇲🇲 🇦🇷
Nonstopdrivel
13 years ago
I canceled Vonage back in 2006 when it started hurting my business because my customers could not hear me on the phone. The quality, while incredibly cheap, was always questionable, if not downright shoddy.

So is the background of the founder of Vonage, by the way. Co-founder Jeffrey Citron was previously convicted of securities fraud in a suit that resulted in the largest penalties ever levied by the SEC, and was subsequently barred from from associating with brokers or dealers.
UserPostedImage
Similar Topics
Users browsing this topic
    Fan Shout
    Zero2Cool (2h) : 49ers might be down their QB, DL, TE and LT?
    packerfanoutwest (16h) : Jaire Alexander says he has a torn PCL
    Zero2Cool (20-Nov) : Even with the context it's ... what?
    Mucky Tundra (20-Nov) : Matt LaFleur without context: “I don’t wanna pat you on the butt and you poop in my hand.”
    beast (20-Nov) : We brought in a former Packers OL coach to help evaluate OL as a scout
    beast (20-Nov) : Jets have been pretty good at picking DL
    Zero2Cool (20-Nov) : He landed good players thanks to high draft slot. He isn't good.
    Zero2Cool (20-Nov) : He can shove his knowledge up his ass. He knows nothing.
    beast (20-Nov) : More knowledge, just like bring in the Jets head coach
    Zero2Cool (19-Nov) : What? Why? Huh?
    beast (19-Nov) : I wonder if the Packers might to try to bring Douglas in through Milt Hendrickson/Ravens connections
    Zero2Cool (19-Nov) : The Jets fired Joe Douglas, per sources
    packerfanoutwest (19-Nov) : Jets are a mess......
    Zero2Cool (19-Nov) : Pretty sure Jets fired their scouting staff and just pluck former Packers.
    Zero2Cool (19-Nov) : Jets sign Anders Carlson to their 53.
    Zero2Cool (19-Nov) : When you cycle the weeks, the total over remains for season. But you get your W/L for that selected week. Confusing.
    packerfanoutwest (19-Nov) : the total and percentage are the same as the previous weeks
    packerfanoutwest (19-Nov) : the total and percentage are the same as the previous weeks
    packerfanoutwest (19-Nov) : the totals are accurate..nrvrtmind
    Zero2Cool (19-Nov) : I don't follow what you are saying. The totals are not the same as last week.
    packerfanoutwest (19-Nov) : ok so then wht are the totals the same as last week?
    Zero2Cool (19-Nov) : NFL Pick'em is auto updated when NFL Scores tab is clicked
    Martha Careful (19-Nov) : The offense was OK. Let's not forget the Bear defense is very very good.
    packerfanoutwest (19-Nov) : Who updates the leaderboard on NFLPickem?
    beast (19-Nov) : Has the Packers offense been worse since the former Jets coach joined the Packers?
    Zero2Cool (19-Nov) : Offense gets his ass in gear, this could be good.
    Zero2Cool (19-Nov) : Backup QB helped with three wins. Special Teams contributed to three wins.
    bboystyle (18-Nov) : Lions played outside thats why. They scored 16 and 17 in the only 2 outside games this year
    Zero2Cool (18-Nov) : The rest of the NFL is catching up to Packers ... kicking is an issue throughout league
    packerfanoutwest (18-Nov) : Packers DL Kenny Clark: We knew 'we were going to block' Bears' game-winning field goal attempt
    Zero2Cool (18-Nov) : Lions seem to be throttling everyone, but only (only) got 24 lol maybe the rain is why
    Zero2Cool (18-Nov) : Packers vs Lions game doesn't seem so bad.
    beast (18-Nov) : Dennis Green "They are what we thought they were, and we let them off the hook!"
    Martha Careful (17-Nov) : comment of the day Z2Cool "Bears better than we want to admit. Packers worse than we think. It's facts."
    Mucky Tundra (17-Nov) : my worst case scenario: Bears fix their oline and get a coach like Johnson from the Lions and his scheme
    Zero2Cool (17-Nov) : Bears get OL fixed amd we might have a problem
    buckeyepackfan (17-Nov) : Pretty sure they already have scouting reports on guys who aren't even starting for their college team. The future is now for me.
    buckeyepackfan (17-Nov) : I tend to let Gute and Co. Worry about the future.
    beast (17-Nov) : That's great news and Packers need to keep upgrading their OL, DL and DBs this off-season, so missing one guy doesn't kill them
    beast (17-Nov) : That's great news and Packers need to keep upgrading their OL, DL and DBs this off-season, so missing one guy doesn't kill them
    buckeyepackfan (17-Nov) : Jaire and Evans Williams are both ACTIVE! Good news.
    Martha Careful (17-Nov) : The badgers really need to change the whole offensive scheme. No draws no screens plus the quarterback is marginal
    Cheesey (17-Nov) : If the Badgers had a decent QB, they would have won. The guy can't hit a wide open receiver
    Martha Careful (17-Nov) : chop block
    Martha Careful (17-Nov) : there was a very questionable job Block call that upon viewing replay was very borderline
    beast (17-Nov) : How so? (I didn't watch)
    Zero2Cool (17-Nov) : Badgers got hosed vs Oregon
    packerfanoutwest (16-Nov) : damn,he hasn't played since week 2
    Mucky Tundra (15-Nov) : poor guy can't catch a break
    wpr (15-Nov) : wow. That three different things for the kid.
    Please sign in to use Fan Shout
    2024 Packers Schedule
    Friday, Sep 6 @ 7:15 PM
    Eagles
    Sunday, Sep 15 @ 12:00 PM
    COLTS
    Sunday, Sep 22 @ 12:00 PM
    Titans
    Sunday, Sep 29 @ 12:00 PM
    VIKINGS
    Sunday, Oct 6 @ 3:25 PM
    Rams
    Sunday, Oct 13 @ 12:00 PM
    CARDINALS
    Sunday, Oct 20 @ 12:00 PM
    TEXANS
    Sunday, Oct 27 @ 12:00 PM
    Jaguars
    Sunday, Nov 3 @ 3:25 PM
    LIONS
    Sunday, Nov 17 @ 12:00 PM
    Bears
    Sunday, Nov 24 @ 3:25 PM
    49ERS
    Thursday, Nov 28 @ 7:20 PM
    DOLPHINS
    Thursday, Dec 5 @ 7:15 PM
    Lions
    Sunday, Dec 15 @ 7:20 PM
    Seahawks
    Monday, Dec 23 @ 7:15 PM
    SAINTS
    Sunday, Dec 29 @ 12:00 PM
    Vikings
    Saturday, Jan 4 @ 11:00 PM
    BEARS
    Recent Topics
    3h / Green Bay Packers Talk / Martha Careful

    18h / Green Bay Packers Talk / Martha Careful

    20h / Green Bay Packers Talk / Zero2Cool

    21-Nov / Green Bay Packers Talk / Zero2Cool

    21-Nov / Green Bay Packers Talk / Zero2Cool

    21-Nov / Green Bay Packers Talk / beast

    20-Nov / Green Bay Packers Talk / Zero2Cool

    20-Nov / Green Bay Packers Talk / Zero2Cool

    20-Nov / Green Bay Packers Talk / beast

    20-Nov / Green Bay Packers Talk / beast

    20-Nov / Green Bay Packers Talk / wpr

    19-Nov / Green Bay Packers Talk / dfosterf

    19-Nov / Featured Content / Zero2Cool

    19-Nov / Green Bay Packers Talk / Martha Careful

    19-Nov / Green Bay Packers Talk / wpr

    Headlines
    Copyright © 2006 - 2024 PackersHome.com™. All Rights Reserved.